FAQ
Questions, answered
How setup, agents, Needs you, and plans work — in plain words.
Getting started
How do I set up a new workspace?
Enter your business name, then open chat. Paste your website or describe what you do — Dino picks up your brand and walks you to the first post.
Do I need to fill out a long brand questionnaire?
No. Setup is a short conversation. You can share a website or a sentence about what you sell and who it’s for.
Can I skip setup and explore later?
Yes. Skip for now anytime. You can finish brand setup and connect channels when you’re ready.
Agents and Needs you
What is an agent?
An agent is a teammate with a job: social posts, replies, research, or reports. Each has a brief, skills, and a schedule. You can talk to them in chat.
What is Needs you?
Needs you is the list of drafts and replies that need a human yes. Approve, edit, or dismiss — nothing goes out until you say so.
Will anything post without my approval?
Not unless you turn that on for a specific agent. By default, drafts wait in Needs you.
Plans and AI usage
What’s the difference between Starter and Pro?
Both include chat, scheduling, social, CRM, and email. Pro includes a much larger monthly AI allowance for video, agents, and heavier research.
What happens when I use my AI allowance?
You can top up, or upgrade to Pro. The meter in the app shows what’s left this month.
Is there an agency plan?
Yes. Agency lets you manage client workspaces from one hub, with partner branding and per-client plans.
Channels and data
Which networks can I connect?
Instagram, Facebook, LinkedIn, TikTok, YouTube, X, and more — plus email and contacts in the same workspace.
Can I export or leave later?
Your contacts, posts, and brand stay yours. Talk to us if you need help moving data.
Still stuck?